Question 1

How long can I store my belongings?

Accepted Answer

The unit is yours for as long as you need, we just require 14 days notice when you decide to move out.

Question 2

Is there a minimum rental period?

Accepted Answer

Yes, the minimum rental period is 30 days. After that it’s month to month for as long as you need.

Question 3

Who can access my storage unit?

Accepted Answer

Only you and whoever you grant permission to is able to access your unit.

Question 4

When can I access my storage unit?

Accepted Answer

You have 24/7 drive-on access to your unit, 7 days a week, using your own PIN code.

Question 5

Do you sell boxes and packing supplies?

Accepted Answer

Sorry, we don’t sell packing supplies.

Question 6

Do you have any other charges?

Accepted Answer

No, we do not have administration or booking fees and all rates include GST. Unless stated otherwise, charges are per calendar month, not 4 weekly.

Question 7

Do you require a bond or deposit?

Accepted Answer

No bond is required — just your first month’s payment in advance.

Question 8

What happens if I miss a payment?

Accepted Answer

Payments are due one month in advance on the 1st of the month. Overdue payments attract an additional 20% administration fee.

Question 9

Do I need insurance for my stored items?

Accepted Answer

Kapiti Self Storage doesn’t provide insurance for your goods. You’ll need to arrange your own insurance, or you can choose to personally accept the risk for items you store.

Question 10

What can I store in my unit?

Accepted Answer

You can store almost anything in the storage unit, as long as it fits into the following guidelines: no hazardous items, including environmentally harmful, inflammable or explosive items; no perishable items or animals of any kind; no illegal or stolen items; no items that are at risk to the property of any other persons, or that may constitute an offensive odour or a nuisance to any other person or property; ensure all items are dry, clean, and free of vermin and food scraps; no storage of motor vehicles. Petrol-powered equipment such as mowers and trimmers must be emptied of fuel, and BBQs must be clean with the gas bottle removed or empty.

Question 11

How should I pack my things for storage?

Accepted Answer

Box up everything that fits in a box, keep heavy items at the back and on the bottom, and cover furniture with sheets or blankets rather than plastic. See our packing & storage tips page for the full guide.

Question 12

How secure are the storage units?

Accepted Answer

Our storage units have been fitted with CCTV, smoke alarms, and security alarms for your peace of mind. Each unit has its own individually monitored alarm, armed and disarmed with your own PIN code. Tenants can provide their own padlock for securing their unit (padlocks are available for purchase on request).

Question 13

Are all storage units the same size?

Accepted Answer

No, we have varying sizes to meet everyone’s needs.

Question 14

Can I change to a different sized unit?

Accepted Answer

Yes, if we have availability. Get in touch and we’ll help you move to a bigger or smaller unit.

Question 15

What if my things don’t fit in my unit?

Accepted Answer

Give us a call. If a larger unit is free we can move you into it, or you can rent a second unit alongside your first. Our storage size calculator can help you pick the right size before you move in.

Question 16

How often can I visit my storage unit?

Accepted Answer

You can visit your unit as often as you like, there is no limit.

Question 17

Is there parking or vehicle access to load and unload?

Accepted Answer

Yes, you can drive up to load and unload directly at your unit.

Question 18

Is power supplied to the units?

Accepted Answer

Yes, power is supplied to every unit.

Question 19

Do you have pest control?

Accepted Answer

Yes, we run a stringent pest control programme across the site.

Question 20

How do I arrange a unit?

Accepted Answer

Please call us on (04) 974 0520 to arrange your unit, or get in touch using our contact form.

Frequently Asked Questions